FAQS

How long does a custom order take?

Production is completed within 7 calendar days of final design approval. After dispatch, expedited shipping takes up to 5 calendar days and standard shipping takes 7–12 calendar days. These are calendar days, not business days. Allow additional time for design discussions before approval. Customs, holidays, weather, or carrier delays may affect delivery. See Shipping & Delivery.

Can I return a custom item if I selected the wrong size or changed my mind?

Custom items are made to your approved design, so we generally do not accept returns for a customer-selected wrong size or a change of mind. For a special situation, contact support@diyume.com so we can review it with you.

What if there is a quality issue or production error?

Contact us within 30 calendar days after receiving your order with your order number, a description, and photos. If a quality issue or production error is confirmed, DIYUME will arrange a replacement, remake, or refund and cover the related shipping costs. This includes custom items. Please contact us before returning anything. Your rights under applicable consumer law are not limited by this policy.

Can I return or exchange a non-custom item?

For eligible non-custom items, contact us within 30 calendar days after delivery. Items must be unworn, unwashed, unused, in their original condition, and accompanied by tags, original packaging, and proof of purchase. Sale items and gift cards remain excluded from change-of-mind returns. For exchanges that are not due to our error, the customer pays return shipping. Contact us for instructions before sending anything back. See our Refund Policy for full details.

I entered the wrong address, size, or design information. Can I change it?

Email support@diyume.com with your order number and the correction as soon as possible. We will review your order status and confirm whether a change is still possible. Changes may not be possible once production has started or the order has shipped.

How much is shipping?

Available shipping options and charges for your destination are shown at checkout. Review the shipping charge and final order total before paying.

What payment methods do you accept?

We accept major credit cards and PayPal. The payment methods available for your order are displayed at checkout.

Orders placed before this update retain any more favorable terms promised at purchase.