Custom and personalized items

Custom items are made to your approved design. We generally do not accept returns because you selected the wrong size or changed your mind. If you have a special situation, contact support@diyume.com so we can review it with you.

Quality issues or production errors

Please contact us within 30 calendar days after receiving your order with your order number, a description of the issue, and photos. If a quality issue or production error is confirmed, DIYUME will arrange a replacement, remake, or refund and cover the related shipping costs. This also applies to custom items. Please contact us before returning an item so we can provide instructions.

Non-custom items

For eligible non-custom items, request a return within 30 calendar days after delivery. Items must be unworn, unwashed, unused, and in their original condition, with tags, original packaging, and proof of purchase. Contact us for return instructions and confirmation of any shipping charges before sending anything back. Existing exclusions for sale items and gift cards apply to change-of-mind returns, not to confirmed quality issues or production errors.

Approved refunds are issued to the original payment method. For full details, see our Refund Policy. These terms do not limit your rights under applicable consumer law. Orders placed before this update retain any more favorable terms promised at purchase.

How to request a return

1. REQUEST A RETURN	2. SEND ITEMS BACK	3. REFUND PROCESSED
Contact us within 30 calendar days after receiving your order.	If a return is approved, follow the return instructions we provide before sending your item back.	Once your return is received and approved, your refund will be issued to the original payment method.