Custom production is completed within 7 calendar days of final design approval. After dispatch, expedited shipping takes up to 5 calendar days and standard shipping takes 7–12 calendar days. Production and shipping are separate; allow additional time for design discussions before approval.

Eligible international orders qualify for free standard shipping when the merchandise subtotal is US$99.99 or more after discounts, before taxes and shipping. Enter your delivery address at checkout to confirm available options. See offer details and Shipping & Delivery.

If you have an event deadline, contact support@diyume.com before ordering. Customs or carrier delays may affect delivery.

Custom items generally cannot be returned because you selected the wrong size or changed your mind. Contact us if you have a special situation.

For quality issues or production errors, contact support@diyume.com within 30 calendar days of receipt, with your order number and photos. Once confirmed, DIYUME will arrange a replacement, remake, or refund and cover the related shipping costs.

Eligible non-custom returns can be requested within 30 calendar days of delivery, subject to the conditions in our Refund Policy. Your statutory rights are unaffected.

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Contact us by email support@diyume.com